Our FAQ is here to help you get answers to the most frequently asked questions. Or send us an email at: contact@allsisters.com for further information. Thank you!

ORDER

-Do I need to set up an account to place an order?                                                                                                                                                                     You can shop at allSisters without creating an account, but create an account is quick and simple. We recommend it.

-What if I can't add an item to my shopping cart ?                                                                                                                                                                     Check that the item you want is still available: if the size is greyed out, it means that this size is no longer available, so you cannot add the item to your shopping cart.

-Is it possible to modify or cancel my order ?                                                                                                                                                                              Once validated, your order cannot be modified or cancelled. Please check it before proceeding to the secure payment. But if the delivery is still not gone, there is still time to change something, please contact us at contact@allsisters.com and we'll help you.

-What if I have not received the order confirmation email ?                                                                                                                                                        First, we invite you to check your inbox for junk mail and spam. If you do not find the confirmation email, you can check if the order appears in the "ORDERS" section of your "MY ACCOUNT" area. You can also ask us for your tracking number.

RETURN

Returned items must be unworn, untouched, unwashed, returned in their original undamaged packaging and bearing their original labels. Products that are returned, including incomplete, damaged, worn or soiled, will not be taken back.

-What is the maximum return time ?                                                                                                                                                                                            You have 21 days to return your item, starting from the date of receipt of the package.

-How to return an item ?                                                                                                                                                                                                              Please email us at contact@allsisters.com and we'll send you the exchange and return form. Then, send your package with the form to : LOGISTOCK S.L/ ALLSISTERS S.L Address:.Camí  de Can Ninou s/n, 08403 Granollers, Barcelona, España. 

-How long does it take to process my return ?                                                                                                                                                                              You will receive a first email confirming the receipt of your package at the warehouse and a second confirming the processing of your return.

-Are the return costs at my expense ?                                                                                                                                                                                            You are responsible for the return costs. Please, send the package to our warehouse. If you have any questions we are here to help you.

-Do I have to return my order in its original packaging ?                                                                                                                                                             Yes. Items must be returned in the same package.

SHIPPING

-What are the delivery areas ?                                                                                                                                                                                                     We ship worldwide.

-What are the delivery methods ?                                                                                                                                                                                               We deliver with DHL and DHL EXPRESS for Europe and international orders. And SEUR for domestic orders.

-What are the delivery times ?                                                                                                                                                                                                         For domestic (Spain) and international orders, please allow 1 - 2 working days for your order to be processed and shipped.                                          For Domestic orders, you will receive your purchases in 24 - 48 hours after your order has been shipped.                                                                       For Europe orders, you will receive it in 24 - 48 hours after your order has been shipped via DHL Express.                                                                       For economic International orders, you will receive it in 4 - 5 working days after your order has been shipped. In case of Priority International orders, you will receive it in 24 - 28 hours after your order has been shipped.      

-Is there a charge for delivery ?                                                                                                                                                                                                                    Free shipping for purchases over 130€ in Spain (Canarias and Islas Baleares not included).                                                                                                             Price is set in Euros and does not include duty and tax fees for international orders, which are responsibility of the customer in its country of residence.                                                                                                                                                                                                                                       Shipping rates and policies are subject to change.

-Can I change my delivery address after confirming my order ?                                                                                                                                           Changing a delivery address is not possible once you have paid for your order and it is recorded in our systems. Please check it before proceeding to the secure payment. BUT, if you order has not been shipped yet, please, contact at contact@allsisters.com and we'll help you.

-How do I track the delivery of my package ?                                                                                                                                                                                In the order confirmation email, you have a tracking number and a link that redirects you to the carrier's website to locate your package.

-What happens if I am not present during the delivery ?                                                                                                                                                             If you are not there during the first delivery, don't panic! You'd have a second chance. After these two times, your swimsuit will be returned to our warehouse.

-What happens if I don't receive my package ?                                                                                                                                                                      First, you can check the status of your order by using the tracking number in the confirmation email or on your account.                                               Feel free to contact Customer Service with your order number and tracking number to open an investigation with the carrier.

PRODUCT

-When will you have a sale?                                                                                                                                                                                                             We always update our social media and emails with current happenings at allSisters including sales and discount codes. Keep checking those or sign up for our newsletter. Follow us on Instagram (allSisters_official) and Facebook (allSisters).

-How to know the availability of an item ?                                                                                                                                                                               When an item is temporarily unavailable on our e-shop, the product sheet is visible but the sizes are greyed out and cannot be selected. This means that we are out of stock.

-How do I choose my size ?                                                                                                                                                                                                            To know the correspondence of the sizes, we advise you to consult the "SIZE GUIDE" found on each of the product sheets. You can contact to our Customer Service at contact@allsisters.com

-How do I know the composition and care instructions of an item ?                                                                                                                                       Our sustainable swimwear is made of 78% recycled polyamide and 22% elastan. Once you have an allSisters swimsuit, you certainly want to take good care of it to maintain the high quality. To do so, we recommend to wash by hand in cold water with an appropriate gentle cleaner. No bleach. Lay flat in shade to dry. Try to avoid oils, tinted sunscreens and chlorine. Store your swimsuit in a drawer, out of sunlight.

-What should I do if my product has a defect ?                                                                                                                                                                            We invite you to contact Customer Service by attaching a photo of the item in question with an explanatory note of the defect found, if possible.            We will make a first assessment with our Quality Department and then we will contact you again to give you the procedure to follow.

PAYMENT

-Is online payment secure ?                                                                                                                                                                                                            The payment is secure. We therefore have no access at any time to your bank details which are not stored on our site.

-What are the possible payment methods ?                                                                                                                                                                                  You can pay by Credit Card, Visa, Mastercard, American Express or Stripe. AllSisters also offers you the possibility to pay for your purchases with Paypal, a secure payment method, which allows you to make payments online without having to enter your credit card number. An email address and your Paypal password are sufficient.

-When is my bank account debited ?                                                                                                                                                                                            The debit of your credit card or your Paypal account is made as soon as your order is validated.

ACCOUNT

Your "MY ACCOUNT" area allows you to keep your personal information up to date, consult the details of your orders, track deliveries, print your invoices and complete your returns and retraction forms online.

-How do I create my account ?                                                                                                                                                                                                    Click on "Login" at the top right.                                                                                                                                                                                                   See you in “Sign in” and enter your email address in the "Email" field.                                                                                                                                Then click on "REGISTER".You will receive an email confirming the creation of your account. Your login details are necessary to identify you and place an order securely on our e-shop.

-How do I login to my account ?                                                                                                                                                                                                Click on "Login” at the top right.                                                                                                                                                                                                 Enter your email address and password. Click on "CONNECTION" to access your account.                                                                                                  If you do not voluntarily disconnect from your session, you will remain in connected mode.

-What if my email address already exists ?                                                                                                                                                                                    This means that you have already created an account with this address.                                                                                                                                If you do not remember the associated password, you must click on "Forgotten password?", then enter your email address to instantly receive by email a link to reset your password.                                                                                                                                                                                                If you do not receive this email, check your junk mail.                                                                                                                                                                If this does not work, please contact Customer Service directly.

-How do I recover/change my password ?                                                                                                                                                                                    If you can't remember your password, please click on "Forgotten password? "when you are on the login page. Please enter your email address to receive an email with a link to reset your password.

-How do I subscribe to the Newsletters ?                                                                                                                                                                                     Go to the bottom of the page in "Newsletter", fill in the "Email" field with your name. To have the registration taken into account, do not forget to click on "Subscribe".

-How do I unsubscribe from the Newsletters ?                                                                                                                                                                              Go to the bottom of the page in "Newsletter". Click on “You can unsuscribe from emails at any time”. Then, enter your email address to unsubscribe from this list.











 

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