EXCHANGES 

Due to the global situation caused by COVID-19, the deadline for Exchanges of all purchases is being extended to 60 days until the current health situation is normalisedAccording to our company policies, all Exchanges & Returns must be clean with hygienic stickers, unwashed, stain free products with the hang tags in the original box, including the invoice. In case of questions or doubts, please do not hesitate to contact us by email at hello@allsisters.com, we will be happy to assist you.

- Send back the items you would like to exchange ensuring you include the exchange form (in the original box). The shipping cost to send back the package to our warehouse will be covered by the customer. (We won’t accept responsibility for any lost items). 

- Once we receive the package we'll cover the shipping cost to send the new sizes to you using DHL Priority Service. 

 

RETURNS

- Due to the global situation caused by COVID-19, the deadline for Returns of all purchases is being extended to 60 days until the current health situation is normalised. According to our company policies, all Exchanges & Returns must be clean with hygienic stickers, unwashed, stain free products with the hang tags in the original box, including the invoice. In case of questions or doubts, please do not hesitate to contact us by email at hello@allsisters.com, we will be happy to assist you.

-  Returns are allowed even when using discount code of 15% off. NOT allowed for special promotions:

*No returns or exchanges are allowed in our Black Week*.

*No returns or exchanges are allowed in our special sales (up to 20%)* .

- For return; the shipping costs in order to send back the package to our warehouse will be covered by the customer. 

- Once your returns have been processed, a refund will be issued in the same form of payment that you originally used.

- Store credit will be issued within 3 to 5 business days upon receiving the original items. During holiday seasons expect up to 7 business days.

  

CONDITIONS

- allSisters doesn't accept returns or exchanges on International orders that have not been accepted by customers due to not wanting to pay the tax fees in their country of residence.

- If a customer requests a refund or exchange and the package is held in customs in its way to our offices, allSisters is not responsible for any customs costs. These will be paid by the customer.

- You are allowed up to 2 exchanges per Return Order. The 2nd exchange will be final.

 

Please, email us at contact@allsisters.com and we'll send you the exchange and return form. Then, send your package with the form to:

DELIVERY ADDRESS:

LOGISTOCK, S.L. Camí de Can Ninou s/n, 08403 Granollers, Barcelona, España

We are here to help! Please email us for further information.

Thank you.

 

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 EN  ES